COVID-19 has been a very difficult time for all of us. Many of you have been forced to wait for dental care, and we deeply appreciate your understanding while we kept our office closed to help control the spread of the coronavirus.
We are happy to say that we are planning to reopen our office for patient treatment on May 11, 2020. Our hours of operation will be from 7 am to 3 pm.
Your health and well-being continue to be our highest priority, and we are ONLY opening because we have carefully planned and revised our office procedures to greatly minimize the risk of infection for our patients and our team members. Our own families are also patients here, so you can be assured that we’ll be taking care of you just as well as we’ll be taking care of them.
For your peace of mind, the measures we will be taking to provide a safe dental treatment experience include, but are not limited to, the following:
- Patients will be screened on the telephone asking questions regarding symptoms and exposure risk to COVID-19 as well as at your appointment. Any patients with of a fever or other symptoms of illness will be asked to delay their appointment.
- While necessary, the new PPE requirements have increased the cost of doing business. For this reason, a PPE surcharge of $15 will be added to all appointments.
- To minimize patient interaction, we will be collecting the PPE fee and patient balance over the phone. We will still accept checks as payment.
- Please wear your own mask into and out of the office as well as sanitize your hands as you enter and leave the office space.
- ONLY patients will be allowed entry into the office. Parents and other family members will be asked to wait outside whenever possible.
- Patients are asked to wait in their cars or outside the office until their scheduled appointment time.
- We will text you when we are ready for you to enter the office and you will be met by a clinical team member and your temperature will be checked. Again, any signs of symptoms or illness will reschedule your appointment for a later date.
- The waiting area chairs will be spaced apart to allow for 6 feet of distancing.
- We will ask that you continue to practice social distancing measures in common areas of the office, including the front desk.
- The front door and the door between the waiting area and operatories will be propped open all day.
- There will be no physical contact with patients with the exception of treatment.
- We will assist you if you would like a beverage on your way out of the office.
- All rooms will be COMPLETELY sterilized before each patient is seated, and public areas, including restrooms, will be cleaned and sterilized frequently throughout the day.
- All operatories have high-volume air filtration and purification units. The units are capable of removing particles smaller than COVID-19 viruses.
- Our team will STRICTLY follow guidelines set forth by the CDC, OSHA, and ADA in regards to personal protective equipment (PPE) and office sterilization.
- During patient care, goggles or face shields will be worn by everyone and changed between patients.
- All surfaces that came in contact with the patient will be wiped with disinfectant including the patient chair and the accessory chair where the patient placed their personal items and/or coat hanger.
- The administration team will be wearing masks and assist you with payment and scheduling.
We are proceeding with an abundance of caution, but we want you to feel as confident as we do that any visit you make to our office will be a safe one.
We also realize that many of you have been impacted financially during this outbreak, and we are offering some solutions to keep dental care affordable for you and your family.
To discuss these payment options, schedule an appointment, or ask us any questions you may have about your next visit, please don’t hesitate to contact us at 651-288-3111.
We look forward to seeing you soon!